Telus customer service Options
Telus customer service Options
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Pro was in the position to stroll me by my issue and served pinpoint exactly where the challenge was happening and recommended me of another so I could get my task finished. I so appreciated his assistance and tolerance in going for walks me via the different eventualities. He followed up with data on my upcoming measures.
Nonetheless, the ideal just occurred. Following conversing with Telus organization, I wasn't pleased with the system supplied and questioned for being tranferred on the LOYALTY dept. She altered the cost of the info program but increased the cost of the cellular phone for the net of -$one. WHAT A JOKE!!!
Have you tried using the online Chat? Go browsing to My TELUS as well as the Chat icon is going to be at the reduced suitable with the window. Remedy the questions on which kind of aid you require then preserve replying to the bot with "I would like to speak to an individual" right until the bot presents up and passes the Chat to someone.
You may only modify it. I waited for an hour or so over the phone to talk to a human. He was helpful, but had to redirect me to another particular person. I used to be then on maintain for one more hour. They offered me a far better offer, nevertheless it was not what was offered on the internet. Individuals offers are For brand new customers. As a faithful customer I would need to shell out $seventy eight when compared to $60 for your new customer, for the service I wanted.
• In my dialogue with Juan from the loyalty crew, I used to be falsely accused of remaining discriminatory After i referenced Yet another Section, which was really offensive and uncalled for. Juan afterwards apologized, expressing which the experience was utterly unacceptable.
I guess I am just outdated, but I don't forget a time when you could possibly connect with a business, talk to a human without the need of sitting on keep for hrs, and truly get customer service. Many thanks Telus for a wonderful customer knowledge.
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The TELUS group acknowledges that our perform spans a lot of Territories and Treaty areas and we have been grateful for the traditional Know-how Keepers and Elders who will be with us now, whoever has long gone just before us as well as youth that encourage us.
so i known as the customer server (Jane) to unravel The problem just after conveying the problem and what It can be take place, The agent just side together with her lover and she or he lied about the credits and special discounts they removed from my account like a faithful customer with Telus and she or he mentioned the credits expired and no more obtainable, she think i'm Silly, if the low cost has expired i must begin to see the expiration day on my bill like i see on home Telus technical support service bill.
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It happened on Sunday which i had a awful problem. But I had been happy to find out that this Web site worked on weekends. And Helen granted me support, time, and tolerance to unravel the situation. I am so thankful I can not inform!
My pro is a VERY client man. He taught me how to fix my issue in several effortless techniques. What’s extra, he guided me as a result of every action, at times more than once. I'm certainly grateful!
The TELUS workforce acknowledges that our perform spans numerous Territories and Treaty locations and we're grateful for the standard Awareness Keepers and Elders who're with us these days, those who have long gone in advance of us and the youth that inspire us.
This can be a enormous waste of time and only produces an extremely pissed off customer in advance of they get to talk into the CSR and now the CSR has to cope with an by now pressured to their Restrict customer.